Shipping Information

At Pet Deli we offer flat rate shipping with some limitations. Our flat rate pricing is $4.99 with a minimum order of $30, otherwise for orders below $30 the freight price is $8.99. These are flat rate prices regardless of order size however there are a couple of limitations regarding which products can be ordered in certain areas.

For our national customers the flat rate pricing is based on satchel services with Fastway Couriers and Australia Post. As such the limitation here is that any large or bulky items that can not fit into a satchel, will not be included in the flat rate pricing. The items that this will predominantly effect (but are not limited to) are all dog and cat premium foods, bulk bags of bird foods, large bedding and scratch poles. If you are unsure whether an item will be excluded from the flat rate pricing, then simply add it to the cart and attempt to check out. If the item is excluded from the flat rate offer then the flat rate option will be disabled, removing the item from the cart will re-enable the flat rate option.

For our South East QLD and Northern NSW customers, the flat rate option includes all premium foods, bedding, poles, etc. The only product exclusions will be heavy items, such as cat litter, which are reserved only for in store or click and collect transactions. Delivery zones are limited to local and shorthaul zones as determined by Fastway Couriers. The below image approximately depicts the included zones. If you are in the included zones then adding the items to your cart and checking out will present the flat rate local or shorthaul options.

Fastway SEQ Map

For customers outside Fastway's Local or Shorthaul zones, please contact us if you wish to purchase any larger or heavier items such as premium foods. We also utilise the services of Startrack Couriers and may be able to offer a flat rate courier package outside what is automatically calculated by the shopping cart in the check out procedure.

There is also an option for Australia Post parcel post within the check out. This is charged at AusPost's current rate schedule. For all PO Box, Parcel Locker, Locked Bags and any other delivery locations only accessible by Australia Post, please select this option. The flat rate courier option is not available for these locations.

We also offer click and collect. This option is available in the shopping cart.

Please note any cold items such as the BARF diet, raw meats & bones and frozen feeders are not currently available for delivery within the shopping cart. We do also utilise the services of refrigerated couriers so can facilitate the delivery of these goods. Please contact us for a quote on this service. We hope to bring this option to the shopping cart for automatic calculation shortly.